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Displaying 1-50 of 136 results
Total quality management in the public sector : an international perspective / Colin Morgan and Stephen Murgatroyd.
- Text
- Buckingham, England ; Philadelphia : Open University Press, 1994.
- 1994
- 1 Item
Item details Format Call Number Item Location Text JBE 94-1220 Offsite The New York performance review / 21st Century New York Project ; Ruth S. Walters [chair].
- Text
- [Albany, N.Y. (Gov. A.E. Smith Bldg., P.O. Box 7027, 12225) : New York State, Office for Regulatory and Management Assistance, 1994]
- 1994
- 1 Item
Item details Format Call Number Item Location Text JBF 95-36 Offsite Trends in public sector renewal : recent developments and concepts of awarding excellence / Hermann Hill, Helmut Klages (eds.).
- Text
- Frankfurt am Main ; New York : P. Lang, c1995.
- 1995
- 1 Item
Item details Format Call Number Item Location Text JFD 96-122 Schwarzman Building - Main Reading Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Quality government : designing, developing, and implementing TQM / Jerry W. Koehler, Joseph M. Pankowski.
- Text
- Delray Beach, FL : St. Lucie Press, c1996.
- 1996
- 1 Item
Item details Format Call Number Item Location Text JFE 96-10100 Schwarzman Building - Main Reading Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Accountability for performance : measurement and monitoring in local government / edited by David N. Ammons.
- Text
- Washington, D.C. : International City/Council Management Association, c1995.
- 1995
- 1 Item
Item details Format Call Number Item Location Text JFE 96-17124 Schwarzman Building - Main Reading Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
President's quality award program : self-assessment process for federal, state, and local government / Jerome S. Arcaro.
- Text
- Boca Raton, Fla. : St. Lucie Press, c1998.
- 1998
- 1 Item
Item details Format Call Number Item Location Text JBF 98-321 Offsite Serving the American public : best practices in performance measurement : Benchmarking Study Report / National Performance Review ; Al Gore, Vice President of the United States.
- Text
- [Washington, D.C.?] : National Performance Review, [1997]
- 1997
- 1 Item
Item details Format Call Number Item Location Text JBF 99-271 Offsite Enhancing the role of government in the Pacific Island economies.
- Text
- Washington, D.C. : World Bank, c1998.
- 1998
- 1 Item
Item details Format Call Number Item Location Text JBF 99-280 Offsite Shrinking the state : globalization and public administration "reform" / John Shields and B. Mitchell Evans.
- Text
- Halifax, N.S. : Fernwood, c1998.
- 1998
- 1 Item
Item details Format Call Number Item Location Text HWF 00-13374 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Identification of evaluation criteria for EPA's reinvention programs [microform] : final report and recommendations of the Reinvention Criteria Committee.
- Text
- [Washington, D.C.?] : U.S. Environmental Protection Agency, Office of the Administrator, Office of Cooperative Environmental Management, [1999]
- 1999
Quality management at the federal level : hearing before the Oversight of Government Management, Restructuring, and the District of Columbia Subcommittee of the Committee on Governmental Affairs, United States Senate, One Hundred Sixth Congress, first session, October 15, 1999.
- Text
- Washington : U.S. G.P.O. : For sale by the U.S. G.P.O., Supt. of Docs., Congressional Sales Office, 2000.
- 2000
Handbook of public quality management / edited by Ronald J. Stupak, Peter M. Leitner.
- Text
- New York : Marcel Dekker, c2001.
- 2001
- 1 Item
Item details Format Call Number Item Location Text JBF 01-1171 Offsite Quality improvement plan [microform] : early implementation / United States General Accounting Office.
- Text
- Washington, D.C. : The Office ; Gaithersburg, MD (P.O. Box 6015, Gaithersburg 20884-6015) : The Office [distributor, 1991]
- 1991
Introduction to total quality management in the federal government [microform]
- Text
- [Washington, DC] : Office of Personnel Management, Federal Quality Institute : [Supt. of Docs., U.S. G.P.O., distributor, 1991]
- 1991
TQM implementation in the Navy [microform] / United States General Accounting Office, General Government Division.
- Text
- Washington, D.C. : The Office ; [Gaithersburg, Md.] (P.O. Box 6015, Gaithersburg 20884-6015) : The Office [distributor, 1993]
- 1993
TQM implementation at Transportation [microform] / United States General Accounting Office, General Government Division.
- Text
- Washington, D.C. : The Office ; [Gaithersburg, Md.] (P.O. Box 6015, Gaithersburg 20884-6015) : The Office [distributor, 1993]
- 1993
Quality improvement plan [microform] : an update / United States General Accounting Office.
- Text
- Washington, D.C. : The Office ; Gaithersburg, MD (P.O. Box 6015, Gaithersburg 20884-6015) : The Office [distributor, 1993]
- 1993
Energy's quality journey [microform] : total quality management implementation guidelines / Energy Quality Council.
- Text
- Washington, D.C. : U.S. Dept. of Energy, [1993]
- 1993
Federal quality management [microform] : strategies for involving employees : report to the Director, Office of Personnel Management / United States General Accounting Office.
- Text
- Washington, D.C. : The Office ; Gaithersburg, MD (P.O. Box 6015, Gaithersburg 20884-6015) : The Office [distributor, 1995]
- 1995
Customer service plan [microform].
- Text
- Washington, D.C. (1849 C. Street, N.W., Mail Stop 4013, Washington 20240) : Minerals Management Service, [1994]
- 1994
Total quality management : hearing before the Subcommittee on Government Management, Information, and Technology of the Committee on Government Reform and Oversight, House of Representatives, One Hundred Fifth Congress, first session, June 9, 1997.
- Text
- Washington : U.S. G.P.O. : For sale by the U.S. G.P.O., Supt. of Docs., Congressional Sales Office, 1998.
- 1998
Total quality management [microform] : good enough for government work / by Michael J. Prowse.
- Text
- Maxwell Air Force Base, Ala. : Air University Press, [1992]
- 1997
Total quality management : state success stories as a model for the federal government : hearing before the Oversight of Government Management, Restructuring, and the District of Columbia Subcommittee of the Committee on Governmental Affairs, United States Senate, One Hundred Sixth Congress, first session, July 29, 1999.
- Text
- Washington : U.S. G.P.O. : For sale by the U.S. G.P.O., Supt. of Docs., Congressional Sales Office, 2000.
- 2000
Managing for results [microform] : answers to hearing questions on quality management / United States General Accounting Office, General Government Division.
- Text
- Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013) : The Office, [1999]
- 1999
Management reform [microform] : using the Results Act and quality management to improve federal performance : statement of J. Christopher Mihm, Associate Director, Federal Management and Workforce Issues, General Government Division, before the Subcommittee on Oversight of Government Management, Restructuring, and the District of Columbia, Committee on Governmental Affairs, U.S. Senate / United States General Accounting Office.
- Text
- Washington, D.C. : The Office ; Gaithersburg, MD (P.O. Box 6015, Gaithersburg 20884-6015) : The Office [distributor, 1999]
- 1999
The quality transformation [microform] : a catalyst for achieving Energy's strategic vision.
- Text
- [Washington, DC : U.S. Dept. of Energy, Office of Quality Management, 1995]
- 1995
Making results-based state government work / Blaine Liner ... [et al.].
- Text
- Washington, D.C. : The Urban Institute, 2001.
- 2001
- 1 Item
Item details Format Call Number Item Location Text JFF 02-1743 Schwarzman Building - Main Reading Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Government reform [microform] : goal-setting and performance / United States General Accounting Office, Accounting and Information Management Division.
- Text
- Washington, D.C. (P.O. Box 37050, Washington 20013) : The Office, [1995]
- 1995
Spitzenverwaltungen im Wettbewerb : eine Dokumentation des 1. Speyerer Qualitätswettbewerbs 1992 / Hermann Hill, Helmut Klages (Hrsg.).
- Text
- Baden-Baden : Nomos, 1993.
- 1993
- 1 Item
Available Online
http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=015133581&line_number=0001&func_code=DB_RECORDS&service_type=MEDIAItem details Format Call Number Item Location Text ReCAP 11-13480 Offsite Balanced scorecard step-by-step for government and nonprofit agencies / Paul R. Niven.
- Text
- Hoboken, N.J. : Wiley, c2003.
- 2003
- 1 Item
Available Online
http://www.loc.gov/catdir/toc/wiley031/2003003949.htmlItem details Format Call Number Item Location Text JBE 03-2085 Offsite L'avaluació de les polítiques públiques culturals : estudi empíric a l'administració local / Milagros Gascó Hernández.
- Text
- Barcelona : Generalitat de Catalunya, 2003.
- 2003
- 1 Item
Item details Format Call Number Item Location Text JFD 04-7903 Offsite Improving the quality of East and West European public services / edited by Elke Löffler and Mirko Vintar.
- Text
- Aldershot, England ; Burlington, VT : Ashgate, c2004.
- 2004
- 1 Item
Item details Format Call Number Item Location Text JFE 04-8886 Schwarzman Building - Main Reading Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Ten steps to a results-based monitoring and evaluation system : a handbook for development practitioners / Jody Zall Kusek, Ray C. Rist.
- Text
- Washington, D.C. : World Bank, c2004.
- 2004
- 1 Item
Item details Format Call Number Item Location Text JBF 04-923 Offsite Quality matters : seeking confidence in evaluating, auditing, and performance reporting / edited by Robert Schwartz, John Mayne ; with a foreword by Christopher Pollitt.
- Text
- New Brunswick, NJ : Transaction Publishers, c2005.
- 2005
- 1 Item
Available Online
http://www.loc.gov/catdir/toc/fy052/2004049811.htmlItem details Format Call Number Item Location Text JBE 05-773 Offsite Managing America's small communities : people, politics, and performance / David H. Folz And P. Edward French.
- Text
- Lanham, Md. : Rowman & Littlefield Publishers, c2005.
- 2005
- 1 Item
Available Online
http://www.loc.gov/catdir/toc/ecip059/2005006725.htmlItem details Format Call Number Item Location Text JFE 06-482 Schwarzman Building - Main Reading Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Public service performance : perspectives on measurement and management / edited by George A. Boyne ... [et al.].
- Text
- Cambridge ; New York : Cambridge University Press, 2006.
- 2006
- 1 Item
Item details Format Call Number Item Location Text JBE 07-384 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Performance accountability and combating corruption / edited by Anwar Shah.
- Text
- Washington, D.C. : World Bank, c2007.
- 2007
- 1 Item
Available Online
http://www.loc.gov/catdir/toc/ecip076/2006101263.htmlItem details Format Call Number Item Location Text JFE 07-7091 Schwarzman Building - Main Reading Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Zambia national governance baseline survey : report / prepared for the Government of the Republic of Zambia by the Department of Political and Administrative Studies, University of Zambia.
- Text
- Lusaka : Dept. of Political and Administrative Studies, University of Zambia, [2004]
- 2004
- 1 Item
Item details Format Call Number Item Location Text Sc F 08-322 Schomburg Center - Research & Reference Available - Can be used on site. Please visit New York Public Library - Schomburg Center to submit a request in person.
Una agencia de evaluación de politícas públicas para Chile : lecciones de la historia y de la experiencia internacional / Mauricio Olavarría Gambi, Verónica Figueroa Huencho.
- Text
- Santiago de Chile : Editorial Universitaria, c2010.
- 2010
- 1 Item
Item details Format Call Number Item Location Text ReCAP 12-17311 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
La nueva gestión pública, la gestión de calidad y el cambio institucional en el gobierno del Estado de México, 1999-2009 / María de los Dolores Leticia Contreras Orozco.
- Text
- [Toluca?] : Universidad Autónoma del Estado de México, Facultad de Ciencias Políticas y Sociales ; México, D.F. : Miguel Ángel Porrúa, 2012.
- 2012
- 1 Item
Item details Format Call Number Item Location Text ReCAP 12-48898 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Total quality management : hearing before the Subcommittee on Government Management, Information, and Technology of the Committee on Government Reform and Oversight, House of Representatives; One Hundred Fifth Congress, first session; June 9, 1997.
- Text
- Washington : U.S. Government Printing Office, 1998.
- 1998
- 1 Resource
Available Online
https://purl.fdlp.gov/GPO/gpo63028Program budgeting and the performance movement [electronic resource] : the elusive quest for efficiency in government / William F. West.
- Text
- Washington, D.C. : Georgetown University Press, c2011.
- 2011
- 2 Resources
Available Online
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Oltre la casa di vetro : dal performance management alla democrazia del dare conto / a cura di Bruno Carapella.
- Text
- Milano, Italy : FrancoAngeli, [2019]
- 2019
- 1 Item
Item details Format Call Number Item Location Text ReCAP 19-77819 Offsite The Oxford handbook of the quality of government / edited by Andreas Bågenholm, Monika Bauhr, Marcia Grimes, and Bo Rothstein.
- Text
- Oxford : Oxford University Press, [2021]
- 2021
- 1 Item
Item details Format Call Number Item Location Text JFF 22-360 Schwarzman Building - Main Reading Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Quality management in local authorities administration in Sarawak / Ahi Sarok.
- Text
- Kota Samarahan, Sarawak, Malaysia : Universiti Malaysia Sarawak, 2012.
- 2012
- 1 Item
Item details Format Call Number Item Location Text JS7163.A2 A35 2012 Off-site Sustaining quality public service delivery : local policy deployment and level of satisfaction in Adarsha Sadar Upazila of Comilla / Mohammed Mir Kashem [and three others].
- Text
- Comilla : Bangladesh Academy for Rural Development, 2014.
- 2014
- 1 Item
Item details Format Call Number Item Location Text JQ635.A55 T674 2014 Off-site Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies / Patricia Keehley [and others].
- Text
- San Francisco : Jossey-Bass, [1996], ©1996.
- 1996-1996
- 1 Item
Item details Format Call Number Item Location Text JK468.T67 K44 1996 Off-site Maintaining U.S. leadership in aeronautics : scenario-based strategic planning for NASA's aeronautics enterprise / Steering Committee for a Workshop to Develop Long-Term Global Aeronautics Scenarios, Aeronautics and Space Engineering Board, Commission on Engineering and Technical Systems, National Research Council.
- Text
- Washington, D.C. : National Academy Press, [1997], ©1997.
- 1997-1997
- 1 Item
Item details Format Call Number Item Location Text TL521.312 .M35 1997g Off-site Enhancing the role of government in the Pacific Island economies.
- Text
- Washington, D.C. : World Bank, [1998], ©1998.
- 1998-1998
- 1 Item
Item details Format Call Number Item Location Text HC681 .E545 1998 Off-site Employee involvement and quality management in the federal government.
- Text
- Washington, DC : U.S. Office of Personnel Management,Federal Quality Institute : For sale by the U.S. G.P.O., Supt. of Docs., [1993]
- 1993
- 1 Item
Item details Format Call Number Item Location Text PM 1.2:EM 7/4 Off-site
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