Research Catalog

  • Inspired customer service : strategies for service quality / David Clutterbuck, Graham Clark, Colin Armistead.

    • Text
    • London : Kogan Page, 1993.
    • 1993
    • 1 Item
    FormatCall NumberItem Location
    Text JBE 95-432Offsite
  • The future of services management / edited by Colin Armistead.

    • Text
    • London : Kogan Page, c1994.
    • 1994
    • 1 Item
    FormatCall NumberItem Location
    Text JBE 95-986Offsite
  • The future of services management / edited by Colin Armistead.

    • Text
    • 1994
    • 1 Item
    FormatCall NumberItem Location
    Text HD9980.5 .F878 1994Off-site

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