Research Catalog

  • Introduction to total quality management in the federal government [microform]

    • Text
    • [Washington, DC] : Office of Personnel Management, Federal Quality Institute : [Supt. of Docs., U.S. G.P.O., distributor, 1991]
    • 1991
  • Criteria and scoring guidelines : the President's Award for Quality and Productivity Improvement.

    • Text
    • [Washington, D.C.?] : U.S. Office of Personnel Management, Federal Quality Institute, [1990]
    • 1990
    • 1 Item
    FormatCall NumberItem Location
    Text PM 1.8:P 92Off-site
  • How to get started implementing Total Quality Management.

    • Text
    • [Washington, D.C.?] : U.S. Office of Personnel Management, Federal Quality Institute, [1990]
    • 1990
    • 1 Item
    FormatCall NumberItem Location
    Text PM 1.8:St 2/3Off-site
  • How to get started : appendix.

    • Text
    • [Washington, D.C.?] : U.S. Office of Personnel Management, Federal Quality Institute, [1990]
    • 1990
    • 1 Item
    FormatCall NumberItem Location
    Text PM 1.8:St 2/4Off-site
  • How to get started : appendix.

    • Text
    • Washington, D.C. : U.S. Office of Personnel Management, Federal Quality Institute, [1991]
    • 1991
    • 1 Item
    FormatCall NumberItem Location
    Text PM 1.8:St 2/4/991Off-site
  • How to get started implementing Total Quality Management.

    • Text
    • Washington, D.C. : U.S. Office of Personnel Management, Federal Quality Institute, [1991]
    • 1991
    • 1 Item
    FormatCall NumberItem Location
    Text PM 1.8:St 2/3/991Off-site
  • Education and training for total quality management in the federal government.

    • Text
    • Washington, DC : U.S. Office of Personnel Management, Federal Quality Institute : [For sale by the U.S. G.P.O., Supt. of Docs.], [1992]
    • 1992
    • 1 Item
    FormatCall NumberItem Location
    Text PM 1.2:Q 2/3Off-site
  • Employee involvement and quality management in the federal government.

    • Text
    • Washington, DC : U.S. Office of Personnel Management,Federal Quality Institute : For sale by the U.S. G.P.O., Supt. of Docs., [1993]
    • 1993
    • 1 Item
    FormatCall NumberItem Location
    Text PM 1.2:EM 7/4Off-site
  • Self-assessment guide for organizational performance and customer satisfaction : based on the Presidential Award for Quality criteria.

    • Text
    • Washington, DC : Federal Quality Institute : [For sale by the U.S. G.P.O., Supt. of Doc.], [1993]
    • 1993
    • 1 Item
    FormatCall NumberItem Location
    Text PM 1.8:P 41/3Off-site
  • Lessons learned from high-performing organizations in the federal government.

    • Text
    • Washington, D.C. : U.S. Office of Personnel Management, Federal Quality Institute : For sale by the U.S. G.P.O., Supt. of Docs., [1994]
    • 1994
    • 1 Item
    FormatCall NumberItem Location
    Text PM 1.8:L 56Off-site
  • The President's quality award program ... application / Federal Quality Institute.

    • Text
    • Washington, D.C. : The Institute : For sale by the U.S. G.P.O., Supt. of Docs., 1994-
    • 1995-present
    • 3 Items
    FormatCall NumberItem Location
    Text PM 1.2:P 92/ 1997Off-site
    FormatCall NumberItem Location
    Text PM 1.2:P 92/ 1996Off-site
    FormatCall NumberItem Location
    Text PM 1.2:P 92/ 1995Off-site
  • Education and training for total quality management in the federal government.

    • Text
    • Washington, DC : U.S. Office of Personnel Management, Federal Quality Institute : [For sale by the U.S. G.P.O., Supt. of Docs., 1992]
    • 1992
    • 1 Item
    FormatCall NumberItem Location
    Text PM 1.2:Q 2/3Off-site

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