Research Catalog

  • Customer satisfaction : how to maximize, measure, and market your company's "ultimate product" / Mack Hanan, Peter Karp.

    • Text
    • New York : American Management Association, c1989.
    • 1989
    • 1 Item
    FormatCall NumberItem Location
    Text JBE 09-733Schwarzman Building - General Research Room 315

    Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.

  • Competing on value / Mack Hanan and Peter Karp.

    • Text
    • New York, NY : AMACOM, c1991.
    • 1991
    • 1 Item
    FormatCall NumberItem Location
    Text JBE 91-1904Offsite

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