Research Catalog
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Displaying 1-2 of 2 results for author "Reichheld, Frederick F."
The quest for loyalty : creating value through partnership / edited with an introduction by Frederick F. Reichheld ; foreword by Scott D. Cook.
- Text
- Boston, MA : Harvard Business School Press, c1996.
- 1996
- 1 Item
Item details Format Call Number Item Location Text JBE 10-1071 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world / Fred Reichheld with Rob Markey.
- Text
- Boston, Mass. : Harvard Business Press, ©2011.
- 2011
- 1 Item
Item details Format Call Number Item Location Text HF5415.5 .R439 2011 Off-site
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