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Displaying 1-3 of 3 results for author "Wheeler, Joe."
Managing the customer experience : turning customers into advocates / Shaun Smith and Joe Wheeler.
- Text
- London ; New York : Financial Times Prentice Hall, 2002.
- 2002
- 1 Item
Item details Format Call Number Item Location Text JBE 02-2832 Offsite The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage / James L. Heskett, W. Earl Sasser, Joe Wheeler.
- Text
- Boston, Mass. : Harvard Business Press, c2008.
- 2008
- 1 Item
Item details Format Call Number Item Location Text JBE 09-74 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Managing the customer experience : turn customers into advocates / Shaun Smith and Joe Wheeler.
- Text
- London : Financial Times Prentice Hall, 2002.
- 2002
- 1 Item
Item details Format Call Number Item Location Text HF5415.5 .S63 2002g Off-site
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