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Displaying 1-2 of 2 results for author "Johnson, Michael D. (Michael David)"
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson.
- Text
- San Francisco : Jossey-Bass, c2000.
- 2000
- 1 Item
Item details Format Call Number Item Location Text JBE 00-3168 Offsite Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson.
- Text
- San Francisco : Jossey-Bass, [2000], ©2000.
- 2000-2000
- 1 Item
Item details Format Call Number Item Location Text HF5415.335 .J64 2000 Off-site
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