Research Catalog

  • Re-organising service work : call centres in Germany and Britain / edited by Ursula Holtgrewe, Christian Kerst and Karen Shire.

    • Text
    • Aldershot, Hants, England ; Burlington, VT., USA : Ashgate, c2002.
    • 2002
    • 1 Item
    FormatCall NumberItem Location
    Text JBD 03-422Offsite
  • Eine starke Bahauptung ist besser als ein schwacher Beweis : Beschaffungsentschaidungen im Betrieb / H.-J. Braczyk, Ch. Kerst, J. Niebur.

    • Text
    • Bonn : Verlag fur neue Wissenschaft, 1987.
    • 1987
    • 1 Item
    FormatCall NumberItem Location
    Text ReCAP 12-33187Schwarzman Building - General Research Room 315

    Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.

  • Re-organising service work : call centres in Germany and Britain / edited by Ursula Holtgrewe, Christian Kerst and Karen Shire.

    • Text
    • Aldershot, Hants, England ; Burlington, VT., USA : Ashgate, [2002], ©2002.
    • 2002-2002
    • 1 Item
    FormatCall NumberItem Location
    Text HF5415.5 .R46 2002Off-site
  • Kreativität als Chance für den Standort Deutschland / H.-J. Braczyk, C. Kerst, R. Seltz (Hrsg.).

    • Text
    • Berlin ; New York : Springer, c1998.
    • 1998
    • 1 Item
    FormatCall NumberItem Location
    Text HD53 .K74 1998Off-site

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