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Displaying 1-2 of 2 results for author "Kessler, Sheila."
Total quality service : a simplified approach to using the Baldrige Award criteria / Sheila Kessler.
- Text
- Milwaukee, Wis. : ASQC Quality Press, c1995.
- 1995
- 1 Item
Item details Format Call Number Item Location Text JBE 96-91 Offsite Measuring and managing customer satisfaction : going for the gold / Sheila Kessler.
- Text
- Milwaukee, Wis. : ASQC Quality Press, c1996.
- 1996
- 1 Item
Item details Format Call Number Item Location Text JBE 96-2967 Offsite
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