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  • The innovator's dilemma : the revolutionary book that will change the way you do business / Clayton M. Christensen.

    • Text
    • New York : Harper Business, [2011]
    • 2011
    • 1 Item
    FormatCall NumberItem Location
    Text HD53 .C49 2011Off-site
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  • Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of things / Joe Weinman.

    • Text
    • Hoboken, New Jersey : Wiley, [2015]
    • 2015
    • 1 Item
    FormatCall NumberItem Location
    Text HF5415.1265 .W4525 2015Off-site
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  • Saram imnida, kogaengnim : k'ol sent'ŏ ŭi illyuhak / Kim Kwan-uk chiŭm

    • Text
    • Kyŏnggi-do P'aju-si : Ch'angbi, 2022
    • 2022
    • 1 Item
    FormatCall NumberItem Location
    Text HE8789.K6 K48 2022Off-site

  • Dian zhang ben si le = Dianzhang bensile / [Ri] Zaojian Hezhen zhu ; Tong Fan yi.

    • Text
    • Chengdu : Sichuan wen yi chu ban she, 2022.
    • 2022
    • 1 Item
    FormatCall NumberItem Location
    Text PL871.A9285 T46127 2022Off-site

  • The butterfly customer : Capturing the loyalty of today's elusive consumer / Susan M. O'Dell, Joan A. Pajunen.

    • Text
    • Toronto : J. Wiley & Sons Canada, [1997], ©1997.
    • 1997-1997
    • 1 Item
    FormatCall NumberItem Location
    Text HF5415.5 .O33 1997gOff-site

  • Fish! : a remarkable way to boost morale and improve results / by Stephen C. Lundin, Harry Paul, and John Christensen.

    • Text
    • 2000
    • 1 Item
    FormatCall NumberItem Location
    Text HF5549.5.M63 L86 2000Off-site

  • Managing the major sale / William H. Kaven.

    • Text
    • New York : American Management Association, [1971], ©1971.
    • 1971-1971
    • 1 Item
    FormatCall NumberItem Location
    Text HD21 .Am3 no.104-105Off-site

  • The consumer affairs department: organization and functions / [by E. Patrick McGuire.

    • Text
    • New York] : Conference Board, [1973], [©1973]
    • 1973-1973
    • 1 Item
    FormatCall NumberItem Location
    Text HC10 .C61 no.609Off-site

  • Raving fans : a revolutionary approach to customer service / Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay.

    • Text
    • New York : Morrow, [1993], ©1993.
    • 1993-1993
    • 1 Item
    FormatCall NumberItem Location
    Text HF5415.5 .B528 1993Off-site

  • Kohtaamisia byrokraattisilla näyttämöillä / Leena Eräsaari.

    • Text
    • Helsinki : Gaudeamus, 1995.
    • 1995
    • 1 Item
    FormatCall NumberItem Location
    Text JN7395 .E73 1995Off-site

  • It's not about us, it's all about them / Martin Butler.

    • Text
    • Oxford : Management Books 2000, 2016.
    • 2016-2016
    • 1 Item
    FormatCall NumberItem Location
    Text HF5415.5 .B8746 2016Off-site

  • Woo, wow, and win : service design, strategy, and the art of customer delight / Thomas A. Stewart and Patricia O'Connell.

    • Text
    • New York, NY : HarperBusiness, an imprint of HarperCollins Publishers, [2016]
    • 2016
    • 1 Item
    FormatCall NumberItem Location
    Text HF5415.5 .S744 2016Off-site

  • Customer success : how innovative companies are reducing churn and growing recurring revenue / Nick Mehta, Dan Steinman and Lincoln Murphy.

    • Text
    • Hoboken, New Jersey : Wiley, [2016]
    • 2016
    • 1 Item
    FormatCall NumberItem Location
    Text HF5415.5 .M4344 2016Off-site

  • Managing consumer services : factory or theater? / Enzo Baglieri, Uday Karmarkar, editors.

    • Text
    • Cham : Springer, [2014]
    • 2014
    • 1 Item
    FormatCall NumberItem Location
    Text HF5415.5 .M15668 2014Off-site

  • Comparison standards in perceived service quality / Veronica Liljander.

    • Text
    • Helsingfors : Svenska Handelshögskolan, 1995.
    • 1995
    • 1 Item
    FormatCall NumberItem Location
    Text HF5415.5 .L544 1995Off-site

  • The engaging museum : developing museums for visitor involvement / Graham Black.

    • Text
    • London ; New York : Routledge, 2005.
    • 2005
    • 1 Item
    FormatCall NumberItem Location
    Text AM7 .B56 2005Off-site

  • Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.

    • Text
    • New York : Free Press ; Toronto : Collier Macmillan, ©1990.
    • 1990
    • 1 Item
    FormatCall NumberItem Location
    Text HF5415.5 .H43 1990Off-site

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