Research Catalog

  • Performance measures for public libraries [by] Ernest R. De Prospo, Ellen Altman [and] Kenneth E. Beasley with the assistance of Ellen C. Clark.

    • Text
    • [Chicago] Public Library Association, 1973.
    • 1973
    • 1 Item
    FormatCall NumberItem Location
    Text JFF 74-290Offsite
  • Performance measures for public libraries [by] Ernest R. De Prospo, Ellen Altman [and] Kenneth E. Beasley with the assistance of Ellen C. Clark.

    • Text
    • [Chicago] Public Library Association, 1973.
    • 1973
    • 1 Item
    FormatCall NumberItem Location
    Text JFF 75-1445Schwarzman Building - General Research Room 315

    Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.

  • Service quality in academic libraries / Peter Hernon, Ellen Altman.

    • Text
    • Norwood, N.J. : Ablex, c1996.
    • 1996
    • 1 Item
    FormatCall NumberItem Location
    Text JFE 96-13663Schwarzman Building - Main Reading Room 315

    Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.

  • Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman.

    • Text
    • Chicago : American Library Association, 1998.
    • 1998
    • 1 Item
    FormatCall NumberItem Location
    Text JFF 98-3007Schwarzman Building - Main Reading Room 315

    Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.

  • Research misconduct : issues, implications, and strategies / Ellen Altman, Peter Hernon, editors.

    • Text
    • Greenwich, Conn. : Ablex Pub. Corp., c1997.
    • 1997
    • 1 Item
    FormatCall NumberItem Location
    Text JSE 99-183Offsite
  • A data gathering and instructional manual for performance measures in public libraries / by Ellen Altman [and others].

    • Text
    • Chicago : Celadon Press, 1976.
    • 1976
    • 1 Item
    FormatCall NumberItem Location
    Text Z731 .D3Off-site
  • Local public library administration / Completely revised by Ellen Altman, editor ; in cooperation with the International City Management Association.

    • Text
    • 1980
    • 1 Item
    FormatCall NumberItem Location
    Text Z678 .B8 1980Off-site
  • Service quality in academic libraries / Peter Hernon, Ellen Altman.

    • Text
    • Norwood, N.J. : Ablex, c1996.
    • 1996
    • 1 Item
    FormatCall NumberItem Location
    Text Z675.U5 H55 1996Off-site
  • Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman.

    • Text
    • 1998
    • 1 Item
    FormatCall NumberItem Location
    Text Z711.H45 1998Off-site
  • Service quality in academic libraries / Peter Hernon, Ellen Altman.

    • Text
    • Norwood, N.J. : Ablex, c1996.
    • 1996
    • 1 Item
    FormatCall NumberItem Location
    Text Z675.U5 H55 1996Off-site
  • Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman.

    • Text
    • Chicago : American Library Association, 1998.
    • 1998
    • 1 Item
    FormatCall NumberItem Location
    Text Z711 .H45 1998Off-site

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