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Displaying 1-7 of 7 results for author "Schlesinger, Leonard A."
Chronicles of corporate change : management lessons from AT&T and its offspring / Leonard A. Schlesinger ... [et al.].
- Text
- Lexington, Mass. : Lexington Books, c1987.
- 1987
- 1 Item
Item details Format Call Number Item Location Text JLE 87-2449 Offsite The real heroes of business-- and not a CEO among them : world-class frontline service workers : how do you find them? Train them? Manage them? Retain them? / Bill Fromm and Len Schlesinger.
- Text
- New York : Currency/Doubleday, 1994.
- 1994
- 1 Item
Item details Format Call Number Item Location Text JBE 94-1576 Offsite The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger.
- Text
- New York ; London : Free Press, c2003.
- 2003
- 1 Item
Item details Format Call Number Item Location Text JBE 03-608 Offsite The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger.
- Text
- New York : Free Press, c1997.
- 1997
- 1 Item
Item details Format Call Number Item Location Text JBE 10-1378 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
The real heroes of business-- and not a CEO among them : world-class frontline service workers ; how do you find them? train them? manage them? retain them? / Bill Fromm and Len Schlesinger.
- Text
- New York : Currency/Doubleday, 1994.
- 1994
- 1 Item
Item details Format Call Number Item Location Text HF5415.5 .F76 1994 Off-site Chronicles of corporate change : management lessons from AT&T and its offspring / Leonard A. Schlesinger [and others].
- Text
- Lexington, Mass. : Lexington Books, [1987], ©1987.
- 1987-1987
- 2 Items
Item details Format Call Number Item Location Text HE8846.A55 C47 1987 Off-site Item details Format Call Number Item Location Text HE8846.A55 C47 1987 Off-site The management game / Ardis Burst and Leonard A. Schlesinger.
- Text
- New York : Viking, 1987.
- 1987
- 1 Item
Item details Format Call Number Item Location Text HD30.26 .B87 1987 Off-site
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