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Displaying 1-10 of 10 results for author "Sasser, W. Earl."
The chain-restaurant industry / D. Daryl Wyckoff, W. Earl Sasser.
- Text
- Lexington, Mass. : Lexington Books, c1978.
- 1978
- 1 Item
Item details Format Call Number Item Location Text JLE 79-537 Offsite Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.
- Text
- New York : Free Press ; Toronto : Collier Macmillan, c1990.
- 1990
- 1 Item
Item details Format Call Number Item Location Text JBE 90-1654 Offsite The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger.
- Text
- New York ; London : Free Press, c2003.
- 2003
- 1 Item
Item details Format Call Number Item Location Text JBE 03-608 Offsite The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger.
- Text
- New York : Free Press, c1997.
- 1997
- 1 Item
Item details Format Call Number Item Location Text JBE 10-1378 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger.
- Text
- New York, NY : The Free Press, [2003], ©2003.
- 2003-2003
- 1 Item
Item details Format Call Number Item Location Text HF5415.5 .H473 2003 Off-site Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.
- Text
- New York : Free Press ; Toronto : Collier Macmillan Canada, [1990], ©1990.
- 1990-1990
- 1 Item
Item details Format Call Number Item Location Text HF5415 .H43 1990 Off-site The chain-restaurant industry / D. Daryl Wyckoff, W. Earl Sasser.
- Text
- Lexington, Mass. : Lexington Books, c1978.
- 1978
- 1 Item
Item details Format Call Number Item Location Text TX909.W93 Off-site The U.S. lodging industry / D. Daryl Wyckoff, W. Earl Sasser.
- Text
- Lexington, Mass. : LexingtonBooks, c1981.
- 1981
- 1 Item
Item details Format Call Number Item Location Text TX909 .W94 Off-site Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.
- Text
- New York : Free Press ; Toronto : Collier Macmillan, c1990.
- 1990
- 1 Item
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Item details Format Call Number Item Location Text HF5415.5 .H43 1990 Off-site Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.
- Text
- New York : Free Press ; Toronto : Collier Macmillan, ©1990.
- 1990
- 1 Item
Item details Format Call Number Item Location Text HF5415.5 .H43 1990 Off-site
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