Research Catalog
New! Try our Article Search to discover online journals, books, and more from home with your library card.
Displaying 1-16 of 16 results for author "Heskett, James L."
Managing in the service economy / James L. Heskett.
- Text
- Boston, Mass. : Harvard Business School Press, 1986.
- 1986
- 1 Item
Item details Format Call Number Item Location Text JLE 86-2364|m(SASB) Offsite Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.
- Text
- New York : Free Press ; Toronto : Collier Macmillan, c1990.
- 1990
- 1 Item
Item details Format Call Number Item Location Text JBE 90-1654 Offsite Business logistics; management of physical supply and distribution [by] J. L. Heskett, Robert M. Ivie [and] Nicholas A. Glaskowsky, Jr.
- Text
- New York, Ronald Press Co. [1964]
- 1964
- 1 Item
Item details Format Call Number Item Location Text E-12 2126 Schwarzman Building - Main Reading Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger.
- Text
- New York ; London : Free Press, c2003.
- 2003
- 1 Item
Item details Format Call Number Item Location Text JBE 03-608 Offsite The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger.
- Text
- New York : Free Press, c1997.
- 1997
- 1 Item
Item details Format Call Number Item Location Text JBE 10-1378 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage / James L. Heskett, W. Earl Sasser, Joe Wheeler.
- Text
- Boston, Mass. : Harvard Business Press, c2008.
- 2008
- 1 Item
Item details Format Call Number Item Location Text JBE 09-74 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Business logistics; physical distribution and materials management / [by] James L. Heskett, Nicholas A. Glaskowsky, Jr. [and] Robert M. Ivie.
- Text
- New York : Ronald Press Co., [1973]
- 1973
- 1 Item
Item details Format Call Number Item Location Text TS161 .H47 1973 Off-site Business logistics : management of physical supply and distribution / [by] J.L. Heskett, Robert M. Ivie [and] Nicholas A. Glaskowsky, Jr.
- Text
- New York : Ronald Press Co., [1964]
- 1964
- 1 Item
Item details Format Call Number Item Location Text HD69.M35 H46 Off-site Business logistics : management of physical supply and distribution. Student supplement : case problems and discussion questions.
- Text
- New York : Ronald Press Co., [1964]
- 1964
- 1 Item
Item details Format Call Number Item Location Text HD69.M35 H46 Suppl. Off-site The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger.
- Text
- New York, NY : The Free Press, [2003], ©2003.
- 2003-2003
- 1 Item
Item details Format Call Number Item Location Text HF5415.5 .H473 2003 Off-site Managing in the service economy / James L. Heskett.
- Text
- 1986
- 1 Item
Item details Format Call Number Item Location Text HD9980.5 .H47 1986 Off-site Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.
- Text
- New York : Free Press ; Toronto : Collier Macmillan Canada, [1990], ©1990.
- 1990-1990
- 1 Item
Item details Format Call Number Item Location Text HF5415 .H43 1990 Off-site Managing in the service economy / James L. Heskett.
- Text
- 1986
- 1 Item
Item details Format Call Number Item Location Text HD9980.5.H47 1986 Off-site Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.
- Text
- New York : Free Press ; Toronto : Collier Macmillan, c1990.
- 1990
- 1 Item
Available Online
See All Available Online Resources
Item details Format Call Number Item Location Text HF5415.5 .H43 1990 Off-site Managing in the service economy / James L. Heskett.
- Text
- Boston, Mass. : Harvard Business School Press, 1986.
- 1986
- 1 Item
Item details Format Call Number Item Location Text HD9980.5 .H47 1986 Off-site Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.
- Text
- New York : Free Press ; Toronto : Collier Macmillan, ©1990.
- 1990
- 1 Item
Item details Format Call Number Item Location Text HF5415.5 .H43 1990 Off-site
No results found from Digital Research Books Beta
Digital books for research from multiple sources world wide- all free to read, download, and keep. No Library Card is Required. Read more about the project.
