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Displaying 1-8 of 8 results for author "Zemke, Ron."
Computer-literacy needs assessment : a trainer's guide/ Ron Zemke.
- Text
- Reading, Mass. : Addison-Wesley Pub. Co., 1985.
- 1985
- 1 Item
Item details Format Call Number Item Location Text JLF 85-475 Offsite Not available - Please for assistance.The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters.
- Text
- New York : New American Library, c1989.
- 1989
- 1 Item
Item details Format Call Number Item Location Text JBE 96-1989 Offsite Not available - Please for assistance.Generations at work : managing the clash of veterans, boomers, xers, and nexters in your workplace / Ron Zemke, Claire Raines, Bob Filipczak.
- Text
- New York : AMACOM, c2000.
- 1999
- 1 Item
Item details Format Call Number Item Location Text JBE 99-2399 Offsite Not available - Please for assistance.Knock your socks off service recovery / Ron Zemke and Chip R. Bell.
- Text
- New York : AMACOM, c2000.
- 2000
- 1 Item
Item details Format Call Number Item Location Text JBE 00-1459 Offsite Not available - Please for assistance.E-service : 24 ways to keep your customers--when the competition is just a click away / Ron Zemke, Tom Connellan.
- Text
- New York : American Management Association, c2001.
- 2001
- 1 Item
Item details Format Call Number Item Location Text JBE 13-1345 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Figuring things out : a trainer's guide to needs and task analysis / Ron Zemke, Thomas Kramlinger.
- Text
- Reading, Mass. : Addison-Wesley, c1982.
- 1982
- 1 Item
Item details Format Call Number Item Location Text JFF 08-141 Schwarzman Building - Main Reading Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Generations at work : managing the clash of boomers, Gen Xers, and Gen Yers in the workplace / Ron Zemke, Claire Raines, Bob Filipczak.
- Text
- New York : American Management Association, 2013.
- 2013
- 1 Item
Item details Format Call Number Item Location Text JBE 13-756 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters.
- Text
- New York : New American Library, 1989.
- 1989
- 1 Item
Item details Format Call Number Item Location Text HF5415.5 .Z46 1989 Off-site Not available - Please for assistance.
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