Research Catalog
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Displaying 1-50 of 505 results
Consumer satisfaction with health care services / [June A. Fifty, compiler].
- Text
- Chicago, Ill. : American Hospital Association Resource Center, 1986.
- 1986
- 1 Item
Item details Format Call Number Item Location Text JLF 87-799 Offsite Verbraucherzufriedenheit und Beschwerdeverhalten / Ursula Hansen, Ingo Schoenheit (Hg.).
- Text
- Frankfurt/Main ; New York : Campus, c1987.
- 1987
- 1 Item
Item details Format Call Number Item Location Text JLD 90-443 Offsite Demokratiza︠t︡si︠i︡a khoz︠i︡aĭstvennogo mekhanizma / N.︠I︡A. Petrakov.
- Text
- Moskva : "Ėkonomika", 1988.
- 1988
- 1 Item
Item details Format Call Number Item Location Text *QIP 88-4659 Offsite Improve your profits--satisfying customers / Ron Sewell.
- Text
- London : Mercury Books, 1988.
- 1988
- 1 Item
Item details Format Call Number Item Location Text JLF 88-2247 Offsite Customer satisfaction : how to maximize, measure, and market your company's "ultimate product" / Mack Hanan, Peter Karp.
- Text
- New York : American Management Association, c1989.
- 1989
- 1 Item
Item details Format Call Number Item Location Text JBE 09-733 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Client-centered service : how to keep them coming back for more / David W. Cottle.
- Text
- New York : Wiley, c1990.
- 1990
- 1 Item
Item details Format Call Number Item Location Text JBE 90-118 Offsite Quality service : how America's top companies are competing in the customer-service revolution - and how you can too / D. Keith Denton.
- Text
- Houston, Tex. : Gulf Pub. Co., c1989.
- 1989
- 1 Item
Item details Format Call Number Item Location Text JBE 90-20 Offsite Consuming public services / edited by Nicholas Deakin and Anthony Wright.
- Text
- London ; New York : Routledge, 1990.
- 1990
- 1 Item
Item details Format Call Number Item Location Text JLD 90-922 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Serving them right : innovative and powerful customer retention strategies / Laura A. Liswood.
- Text
- New York : Harper & Row, 1990.
- 1990
- 1 Item
Item details Format Call Number Item Location Text JBE 90-1070 Offsite Consumer choice in the American economy / Robert O. Herrmann, [consulting editor, Kermeta "Kay" Clayton].
- Text
- Cincinnati : South-Western, c1988.
- 1988
- 1 Item
Item details Format Call Number Item Location Text JLE 89-3816 Offsite Achieving quality in financial service organizations : how to identify and satisfy customer expectations / Robert E. Grasing and Michael H. Hessick.
- Text
- New York : Quorum Books, 1988.
- 1988
- 1 Item
Item details Format Call Number Item Location Text JLE 88-1925|m(SASB) Offsite Customer first : strategy for quality service / Denis Walker.
- Text
- Aldershot, Hants, England : Brookfield, Vt. ; Gower, c1990.
- 1990
- 1 Item
Item details Format Call Number Item Location Text JBF 90-815 Offsite Reducing customer waits at DMV offices : program audit / Legislative Commission on Expenditure Review.
- Text
- Albany, N.Y. (111 Washington Ave., Albany 12210-2277) : The Commission, [1990]
- 1990
- 1 Item
Item details Format Call Number Item Location Text JLF 90-1045 Offsite Capturing customers : how to target the hottest markets of the '90s / by Peter Francese and Rebecca Piirto.
- Text
- Ithaca, NY : American Demographics Press, 1990.
- 1990
- 1 Item
Item details Format Call Number Item Location Text JBE 96-1990 Offsite Turn your customers into your sales force : the art of winning repeat and referral customers / Ross R. Reck.
- Text
- New York : Prentice Hall, 1991.
- 1991
- 1 Item
Item details Format Call Number Item Location Text JBD 91-755 Offsite Keeping customers for life / Joan Koob Cannie, with Donald Caplin.
- Text
- New York, NY : American Management Association, c1991, c1990.
- 1991-1990
- 1 Item
Item details Format Call Number Item Location Text JBE 91-327 Offsite Magnet marketing : the ultimate strategy for attracting and holding customers / John R. Graham with Steven J. Bennett.
- Text
- New York : Wiley, c1991.
- 1991
- 1 Item
Item details Format Call Number Item Location Text JBE 91-1419 Offsite Competing globally through customer value : the management of strategic suprasystems / edited by Michael J. Stahl and Gregory M. Bounds.
- Text
- New York : Quorum Books, 1991.
- 1991
- 1 Item
Item details Format Call Number Item Location Text JBE 91-1434 Offsite Creating value for customers : designing and implementing a total corporate strategy / William A. Band.
- Text
- New York : Wiley, c1991.
- 1991
- 1 Item
Item details Format Call Number Item Location Text JBE 91-1545 Offsite Close to the customer : 25 management tips from the other side of the counter / James H. Donnelly, Jr.
- Text
- Homewood, Ill. : Business One Irwin, c1992.
- 1992
- 1 Item
Item details Format Call Number Item Location Text JBD 91-1612 Offsite Niche selling : how to find your customer in a crowded market / William T. Brooks.
- Text
- Homewood, Ill. : Business One Irwin, c1992.
- 1992
- 1 Item
Item details Format Call Number Item Location Text JBE 91-2532 Offsite The psychology of customer care : a revolutionary approach / James J. Lynch.
- Text
- London : Macmillan Press, 1992.
- 1992
- 1 Item
Item details Format Call Number Item Location Text JBD 92-761 Offsite Customer care : strategy for the 90's / Margaret Cardwell.
- Text
- [Letchworth, Hertfordshire] : Astra Communications, [1992]
- 1992
- 1 Item
Item details Format Call Number Item Location Text JBG 92-145 Offsite Value and strategy : competing successfully in the nineties / Michael H. Shenkman.
- Text
- New York : Quorum Books, c1992.
- 1992
- 1 Item
Item details Format Call Number Item Location Text JBE 92-1759 Offsite Aftermarketing : how to keep customers for life through relationship marketing / Terry G. Vavra.
- Text
- Homewood, Ill. : Business One Irwin, c1992.
- 1992
- 1 Item
Item details Format Call Number Item Location Text JBE 92-217 Offsite Field service management : an integrated approach to increasing customer satisfaction / Arthur V. Hill.
- Text
- Homewood, Ill. : Business One Irwin, c1992.
- 1992
- 1 Item
Item details Format Call Number Item Location Text JBE 92-165 Offsite Customer-focused marketing : actions for delivering greater internal and external customer satisfaction / Ian Chaston.
- Text
- London ; New York : McGraw-Hill, c1993.
- 1993
- 1 Item
Item details Format Call Number Item Location Text JBE 93-398 Offsite What do your customers really want? : here's a sure-fire way to find out / John F. Lytle.
- Text
- Chicago, Ill. : Probus Pub., c1993.
- 1993
- 1 Item
Item details Format Call Number Item Location Text JBE 93-808 Offsite Sales driven : turning your company into a marketing machine / Jack L. Matthews.
- Text
- Chicago, Ill. : Probus Pub. Co., c1993.
- 1993
- 1 Item
Item details Format Call Number Item Location Text JBE 93-981 Offsite Whose standards : consumer and professional standards in health care / Charlotte Williamson.
- Text
- Buckingham ; Philadelphia : Open University Press, 1992.
- 1992
- 1 Item
Item details Format Call Number Item Location Text JBD 93-728 Offsite Seeking customers / edited, with an introduction by Benson P. Shapiro and John J. Sviokla.
- Text
- Boston, MA : Harvard Business School Pub., c1993.
- 1993
- 1 Item
Item details Format Call Number Item Location Text JBE 93-1467 Offsite Keeping customers / edited, with an introduction by John J. Sviokla and Benson P. Shapiro.
- Text
- Boston, MA : Harvard Business School Press, c1993.
- 1993
- 1 Item
Item details Format Call Number Item Location Text JBE 93-1465 Offsite Marketing for keeps : building your business by retaining your customers / Carla B. Furlong.
- Text
- New York : Wiley, c1993.
- 1993
- 1 Item
Item details Format Call Number Item Location Text JBE 93-1474 Offsite Kundenzufriedenheit : After-Sales-Marketing auf industriellen Märkten / Roland Schütze.
- Text
- Wiesbaden : Gabler, c1992.
- 1992
- 1 Item
Item details Format Call Number Item Location Text JBE 93-1452 Offsite Making quality work : a leadership guide for the results-driven manager/ George Labovitz, Yu Sang Chang, Victor Rosansky.
- Text
- New York, NY : HarperBusiness, c1993.
- 1993
- 1 Item
Item details Format Call Number Item Location Text JBE 93-1441 Offsite Extraordinary guarantees : a new way to build quality throughout your company & ensure satisfaction for your customers / Christopher W.L. Hart.
- Text
- New York : AMACOM, c1993.
- 1993
- 1 Item
Item details Format Call Number Item Location Text JBE 93-2047 Offsite Customer crisis : turning an unhappy customer into a lifelong client / Phillip E. Mahfood.
- Text
- Chicago, Ill. : Probus Pub. Co., c1993.
- 1993
- 1 Item
Item details Format Call Number Item Location Text JBE 93-2722 Offsite Customer-focused quality : what to do on Monday morning / by Tom Hinton & Wini Schaeffer.
- Text
- Englewood Cliffs, N.J. : Prentice Hall, c1994.
- 1994
- 1 Item
Item details Format Call Number Item Location Text JBE 93-3013 Offsite Talking with your customers : what they will tell you about your business when you ask the right questions / Michael J. Wing.
- Text
- Chicago : Enterprise/Dearborn, c1993.
- 1993
- 1 Item
Item details Format Call Number Item Location Text JBF 13-418 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Consumer behaviour in China : customer satisfaction and cultural values / Oliver H. M. Yau.
- Text
- London ; New York : Routledge, c1994.
- 1994
- 1 Item
Item details Format Call Number Item Location Text JBD 94-203 Offsite Customer and market-driven quality management / Johnson A. Edosomwan.
- Text
- Milwaukee, Wis. : ASQC Quality Press, c1993.
- 1993
- 1 Item
Item details Format Call Number Item Location Text JBE 94-391 Offsite Turning lost customers into gold : --and the art of achieving zero defections / Joan Koob Cannie.
- Text
- New York : AMACOM, 1994.
- 1994
- 1 Item
Item details Format Call Number Item Location Text JBE 94-414 Offsite You deserve the best : a consumer's guide to product quality and total customer satisfaction / Eugene R. Carrubba, Mark E. Snyder.
- Text
- Milwaukee, Wis. : ASQC Quality Press, c1993.
- 1993
- 1 Item
Item details Format Call Number Item Location Text JBE 94-491 Offsite AMA handbook for customer satisfaction / Alan Dutka.
- Text
- Chicago, Ill. : American Marketing Association ; Lincolnwood, Ill., U.S.A. : NTC Business Books, c1994.
- 1994
- 1 Item
Item details Format Call Number Item Location Text JBE 93-2243 Offsite Service quality : new directions in theory and practice / editors, Roland T. Rust, Richard L. Oliver.
- Text
- Thousand Oaks, Calif. : Sage Publications, c1994.
- 1994
- 1 Item
Item details Format Call Number Item Location Text JBD 94-437 Offsite Measuring customer satisfaction : development and use of questionnaires / Bob E. Hayes.
- Text
- Milwaukee, Wis. : ASQC Quality Press, c1992.
- 1992
- 1 Item
Item details Format Call Number Item Location Text JBE 94-1004 Offsite The value network : integrating the five critical processes that create customer satisfaction / Louis J. De Rose.
- Text
- New York : AMACOM, c1994.
- 1994
- 1 Item
Item details Format Call Number Item Location Text JBE 94-1393 Offsite 50 ways to close a sale (and keep the customer for life) / Gerald Michaelson.
- Text
- New York : W. Morrow, c1994.
- 1994
- 1 Item
Item details Format Call Number Item Location Text JBD 94-1808 Offsite Making customer satisfaction happen : a strategy for delighting customers / Roderick M. McNealy.
- Text
- London ; New York : Chapman & Hall, 1994.
- 1994
- 1 Item
Item details Format Call Number Item Location Text JBE 10-1862 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Customer-centered reengineering : remapping for total customer value / Edwin T. Crego, Jr., Peter D. Schiffrin ; foreword, Karl Albrecht.
- Text
- Burr Ridge, Ill. : Irwin Professional Pub., c1995.
- 1995
- 1 Item
Item details Format Call Number Item Location Text JBE 95-964 Offsite
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