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Product service management, edited by Thomas A. Gannon.
- Text
- [New York] American Management Association [1972]
- 1972
- 1 Item
Item details Format Call Number Item Location Text JLE 73-879 Offsite How to handle claims and returns; a manual for manufacturers and retailers [by] Irwin R. Kissel and Ann Kissel Grun.
- Text
- New York, McGraw-Hill [1973]
- 1973
- 1 Item
Item details Format Call Number Item Location Text JLE 74-724 Offsite The angry buyer's complaint directory [by] Jack White, Gary Yanker, and Harry Steinberg.
- Text
- New York, P. H. Wyden [1974]
- 1974
- 1 Item
Item details Format Call Number Item Location Text JLD 86-1387 Offsite Vad är service? Behövs service? Vad kostar service?
- Text
- Stockholm, 1966.
- 1966
- 1 Item
Item details Format Call Number Item Location Text JLK 73-311 1, 3-11 Offsite Organisation et gestion du service après-vente, par René Jabot,...
- Text
- Puteaux, Éditions Hommes et techniques, 1973.
- 1973
- 1 Item
Item details Format Call Number Item Location Text JLF 75-967 Offsite How to complain / Christopher Ward ; illustrated by Frank Dickens. -
- Text
- London : Secker and Warburg, 1974.
- 1974
- 1 Item
Item details Format Call Number Item Location Text JLD 76-1471 Offsite An investigation into the economic feasibility of using Negro servicemen and salesmen in all-white neighborhoods.
- Text
- [Boulder] 1970.
- 1970
- 1 Item
Item details Format Call Number Item Location Text *ZT-935 Offsite Customer service manual : with model letters and forms / Benjamin I. French, Jr.
- Text
- Englewood Cliffs, N.J. : Prentice-Hall, c1976.
- 1976
- 1 Item
Item details Format Call Number Item Location Text JLF 77-1260 Offsite Customer service; the road to greater profits [by] Lloyd W. Moseley.
- Text
- New York, Chain Store Age Books, 1972.
- 1972
- 1 Item
Item details Format Call Number Item Location Text JLE 78-1211 Offsite Le "service" et l'après-vente.
- Text
- [Paris, Entreprise Moderne d'Édition, c1964]
- 1964
- 1 Item
Item details Format Call Number Item Location Text JLE 78-2157 Offsite Service management, principles and practices / William H. Bleuel and Joseph D. Patton, Jr.
- Text
- Pittsburgh : Instrument Society of America, c1978.
- 1978
- 1 Item
Item details Format Call Number Item Location Text JLE 79-2066 Offsite Product service planning : service-marketing engineering interactions / William H. Bleuel and Henry E. Bender.
- Text
- New York : American Management Associations, [1980]
- 1980
- 1 Item
Item details Format Call Number Item Location Text JLE 80-1937 Offsite Customer satisfaction in the postal services / Santha Gopinath.
- Text
- New Delhi : Concept, 1980, c1979.
- 1980-1979
- 1 Item
Item details Format Call Number Item Location Text JLD 81-319 Offsite Practical guide to customer service management and operations / E. Patricia Birsner, Ronald D. Balsley.
- Text
- New York, N.Y. : AMACOM, c1982.
- 1982
- 1 Item
Item details Format Call Number Item Location Text JLF 82-448 Offsite Navy customer service manual.
- Text
- Washington : Dept. of Defense, Dept. of the Navy, Naval Education and Training Support Command : for sale by the Supt. of Docs., U.S. Govt. Print. Off., 1978.
- 1978
- 1 Item
Item details Format Call Number Item Location Text JLF 83-1146 Offsite Running an effective sales office / Patrick Forsyth.
- Text
- Aldershot, Hants, England ; Brookfield, Vt., U.S.A. : Gower Pub. Co., 1985.
- 1985
- 1 Item
Item details Format Call Number Item Location Text JLG 87-392 Offsite Practical handbook of distribution/customer service / Warren Blanding.
- Text
- Washington : Traffic Service Corp., c1985.
- 1985
- 1 Item
Item details Format Call Number Item Location Text JLE 86-1971 Offsite Prodave︠t︡s i Pokupatelʹ, ili rasskaz o tom, kakimi mogli by statʹ ikh otnosheni︠i︡a, budʹ r︠i︡adom Psikholog / ︠I︡A. Belʹchikov.
- Text
- Riga : "Avots", 1986.
- 1986
- 1 Item
Item details Format Call Number Item Location Text *QI 89-21070 Offsite Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Robert I. Desatnick.
- Text
- San Francisco : Jossey-Bass, 1987.
- 1987
- 1 Item
Item details Format Call Number Item Location Text JLE 87-2457|m(SASB) Offsite How to manage customer service / Bernard Katz.
- Text
- Aldershot : Gower, 1987.
- 1987
- 1 Item
Item details Format Call Number Item Location Text JLD 90-27 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Managing service for results / Dick Berry.
- Text
- Research Triangle Park, NC : Instrument Society of America, c1983.
- 1983
- 1 Item
Item details Format Call Number Item Location Text JLE 88-2085|m(SASB) Offsite The Journal of services marketing.
- Text
- [Santa Barbara, CA : Journal of Services Marketing, Inc., c1987-
- 1987-present
- 20 Items
Item details Format Call Number Item Location Text JBM 90-367 v. 21 (2007) Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Item details Format Call Number Item Location Text JBM 90-367 v. 22-23 (2008/2009) Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Item details Format Call Number Item Location Text JBL 90-367 v. 24 (2010) Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Customer service : how to achieve total customer satisfaction / Malcolm Peel.
- Text
- London : Kogan Page, 1987.
- 1987
- 1 Item
Item details Format Call Number Item Location Text JLD 89-1999 Offsite How to win customers and keep them for life / Michael LeBoeuf.
- Text
- New York : Putnam's Sons, c1987.
- 1987
- 1 Item
Item details Format Call Number Item Location Text JLD 88-3712 Offsite The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters.
- Text
- New York : New American Library, c1989.
- 1989
- 1 Item
Item details Format Call Number Item Location Text JBE 96-1989 Offsite Customer satisfaction : how to maximize, measure, and market your company's "ultimate product" / Mack Hanan, Peter Karp.
- Text
- New York : American Management Association, c1989.
- 1989
- 1 Item
Item details Format Call Number Item Location Text JBE 09-733 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
I'm first : your customer's message to you / Linda Silverman Goldzimer ; with Gregory L. Beckmann.
- Text
- New York : Rawson Associates, c1989.
- 1989
- 1 Item
Item details Format Call Number Item Location Text JLD 89-1545 Offsite The service advantage : how to identify and fulfill customer needs / Karl Albrecht, Lawrence J. Bradford.
- Text
- Homewood, Ill. : Dow Jones-Irwin, c1990.
- 1990
- 1 Item
Item details Format Call Number Item Location Text JLE 89-4057 Offsite Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal.
- Text
- New York, N.Y. : Harper & Row, c1989.
- 1989
- 1 Item
Item details Format Call Number Item Location Text JLE 89-3565 Offsite Winning banks : managing service quality for customer satisfaction / M. Ray Grubbs, R. Eric Reidenbach.
- Text
- Rolling Meadows, Ill. : Bank Administration Institute, c1989.
- 1989
- 1 Item
Item details Format Call Number Item Location Text JBE 90-276 Offsite Client-centered service : how to keep them coming back for more / David W. Cottle.
- Text
- New York : Wiley, c1990.
- 1990
- 1 Item
Item details Format Call Number Item Location Text JBE 90-118 Offsite Quality service : how America's top companies are competing in the customer-service revolution - and how you can too / D. Keith Denton.
- Text
- Houston, Tex. : Gulf Pub. Co., c1989.
- 1989
- 1 Item
Item details Format Call Number Item Location Text JBE 90-20 Offsite Service management and marketing : managing the moments of truth in service competition / Christian Grönroos.
- Text
- Lexington, Mass. : Lexington Books, c1990.
- 1990
- 1 Item
Item details Format Call Number Item Location Text JBE 90-496 Offsite Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
- Text
- New York : Free Press ; London : Collier Macmillan, c1990.
- 1990
- 1 Item
Item details Format Call Number Item Location Text JBE 90-480 Offsite Customer care management / Andrew Brown.
- Text
- Oxford : Heinemann Professional Pub., 1989.
- 1989
- 1 Item
Item details Format Call Number Item Location Text JBE 90-984 Offsite The manager's guide to service excellence : the fine art of customer service / Anne Petite.
- Text
- Toronto : Summerhill Press ; New York, N.Y. : Distributed by Sterling Pub. Co., c1989.
- 1989
- 1 Item
Item details Format Call Number Item Location Text JBE 90-1150 Offsite Serving them right : innovative and powerful customer retention strategies / Laura A. Liswood.
- Text
- New York : Harper & Row, 1990.
- 1990
- 1 Item
Item details Format Call Number Item Location Text JBE 90-1070 Offsite The complete guide to customer service / Linda M. Lash.
- Text
- New York : Wiley, c1989.
- 1989
- 1 Item
Item details Format Call Number Item Location Text JLE 88-1688 Offsite Service quality : a profit strategy for financial institutions / Leonard L. Berry, David R. Bennett, Carter W. Brown.
- Text
- Homewood, Ill. : Dow Jones-Irwin, c1989.
- 1989
- 1 Item
Item details Format Call Number Item Location Text JLE 88-1484 Offsite Directory of technical services for Pennsylvania industries.
- Text
- University Park, Pa.
- 19-19
- 1 Item
Item details Format Call Number Item Location Text JLL 73-477 1967,1970 Offsite Customer first : strategy for quality service / Denis Walker.
- Text
- Aldershot, Hants, England : Brookfield, Vt. ; Gower, c1990.
- 1990
- 1 Item
Item details Format Call Number Item Location Text JBF 90-815 Offsite Customers for life : how to turn that one-time buyer into a lifetime customer / by Carl Sewell and Paul B. Brown.
- Text
- New York : Doubleday, c1990.
- 1990
- 1 Item
Item details Format Call Number Item Location Text JBE 90-1932 Offsite How to win customers : using customer service for a competitive edge / Jacques Horovitz.
- Text
- London : Pitman, 1990.
- 1990
- 1 Item
Item details Format Call Number Item Location Text JBE 09-734 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Marketing to win : strategies for building competitive advantage in service industries / Frank K. Sonnenberg.
- Text
- New York : Harper & Row, Ballinger Division, c1990.
- 1990
- 1 Item
Item details Format Call Number Item Location Text JBE 90-1287 Offsite Practical handbook of customer service operations / Warren Blanding.
- Text
- Washington, D.C. : International Thomson Transport Press, c1989.
- 1989
- 1 Item
Item details Format Call Number Item Location Text JBE 90-1677 Offsite Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.
- Text
- New York : Free Press ; Toronto : Collier Macmillan, c1990.
- 1990
- 1 Item
Item details Format Call Number Item Location Text JBE 90-1654 Offsite After sales service systems and records.
- Text
- [London] Gower Press [1971]
- 1971
- 1 Item
Item details Format Call Number Item Location Text JBF 90-613 Offsite Managing service as a strategic profit center / Donald F. Blumberg.
- Text
- New York : McGraw-Hill, c1991.
- 1991
- 1 Item
Item details Format Call Number Item Location Text JBE 90-1724 Offsite How to provide excellent service in any organization : a blueprint for making all the theories work / Jeffrey E. Disend.
- Text
- Radnor, Pa. : Chilton Book Co., c1991.
- 1991
- 1 Item
Item details Format Call Number Item Location Text JBE 91-747 Offsite It's not my department : how to get the service you want, exactly the way you want it! / Peter Glen.
- Text
- New York : W. Morrow, c1990.
- 1990
- 1 Item
Item details Format Call Number Item Location Text JBE 90-1983 Offsite
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