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Displaying 1-50 of 136 results
Telemarketing & call center solutions.
- Text
- Norwalk, CT : Technology Marketing Corp., c1995-
- 1995-1998
- 7 Items
Item details Format Call Number Item Location Text JBM 96-728 v. 16(July-Oct. 1997) Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Item details Format Call Number Item Location Text JBM 96-728 v. 16(Nov. 1997-Feb. 1998) Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Item details Format Call Number Item Location Text JBM 96-728 v. 16 (Mar. -June 1998) Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Call center solutions.
- Text
- Norwalk, CT : Technology Marketing Corp., c1998-
- 1998-present
- 4 Items
Item details Format Call Number Item Location Text JBM 98-706 v. 17, no. 4 (Oct. 1998),17:8(Feb. 1999) Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Item details Format Call Number Item Location Text JBM 98-706 v. 18 (Jan-June 1999) Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Item details Format Call Number Item Location Text JBM 98-706 v. 18 (July-Dec. 1999) Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Eight minutes idle / Matt Thorne.
- Text
- [London] : Sceptre, 1999.
- 1999
- 1 Item
Item details Format Call Number Item Location Text JFE 99-12856 Schwarzman Building - Main Reading Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Wake up your call center : how to be a better call center agent / Rosanne D'Ausilio.
- Text
- West Lafayette, Ind. : Ichor Business Books, c1999.
- 1999
- 1 Item
Item details Format Call Number Item Location Text JBF 13-443 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Call center CRM solutions.
- Text
- Norwalk, CT : Technology Marketing Corp., 2000.
- 2000-2000
- 2 Items
Available Online
http://www.tmcnet.com/Item details Format Call Number Item Location Text JBM 00-490 v. 18 (Jan. -June 2000) Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Item details Format Call Number Item Location Text JBM 00-490 v. 19 (July-Nov. 2000) Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Call center performance enhancement using simulation and modeling / Jon Anton, Vivek Bapat, Bill Hall.
- Text
- West Lafayette, Ind. : Ichor Business Books, c1999.
- 1999
- 1 Item
Item details Format Call Number Item Location Text JBF 00-1100 Offsite Call center benchmarking : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit.
- Text
- West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000.
- 2000
- 1 Item
Item details Format Call Number Item Location Text JBE 00-2867 Offsite Customer inter@ction solutions.
- Text
- Norwalk, CT : Technology Marketing Corp., c2000-
- 2000-2012
- 11 Items
Available Online
http://www.tmcnet.com/cisItem details Format Call Number Item Location Text JBM 01-31 v. 27 (June 2008-May 2009) Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Item details Format Call Number Item Location Text JBM 01-31 v. 28-29 (June 2009-May 2011) Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Item details Format Call Number Item Location Text JBM 01-31 v. 30, inc. (July 2011-June 2012) Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
A practical guide to call center technology / by Andrew J. Waite.
- Text
- Gilroy, CA : CMP Books ; Berkeley, CA : Distributed to the book trade in U.S. and Canada by Publishers Group West, c2001.
- 2001
- 1 Item
Item details Format Call Number Item Location Text JSD 02-162 Offsite Die telefonische Erreichbarkeit der Stadt : Möglichkeiten zur Verbesserung unter besonderer Berücksichtigung kommunaler Call Center / bearbeitet von Hans-Joachim Feil.
- Text
- Köln : Deutscher Städtetag, c2002.
- 2002
- 1 Item
Item details Format Call Number Item Location Text JBG 02-226 Offsite Re-organising service work : call centres in Germany and Britain / edited by Ursula Holtgrewe, Christian Kerst and Karen Shire.
- Text
- Aldershot, Hants, England ; Burlington, VT., USA : Ashgate, c2002.
- 2002
- 1 Item
Item details Format Call Number Item Location Text JBD 03-422 Offsite Call Center operation : design, operation, and maintenance / Duane E. Sharp.
- Text
- Amsterdam ; Boston : Digital Press, c2003.
- 2003
- 1 Item
Item details Format Call Number Item Location Text JBE 17-627 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Bottom-line call center management : creating a culture of accountability and excellent customer service / David L. Butler.
- Text
- Amsterdam ; Boston : Elsevier Butterworth-Heinemann, c2004.
- 2004
- 1 Item
Available Online
http://www.loc.gov/catdir/toc/ecip0415/2004001073.htmlItem details Format Call Number Item Location Text JBE 04-1301 Offsite Gower handbook of call and contact centre management / edited by Natalie Calvert.
- Text
- Aldershot, Hants, England ; Burlington, VT : Gower, c2004.
- 2004
- 1 Item
Item details Format Call Number Item Location Text JBE 17-642 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Cases in call center management : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington.
- Text
- West Lafayette, Ind. : Ichor Business Books, c2005.
- 2005
- 1 Item
Available Online
http://www.loc.gov/catdir/toc/ecip0412/2003026951.htmlItem details Format Call Number Item Location Text JBF 05-324 Offsite Wake up your call center : humanize your interaction hub / Rosanne D'Ausilio.
- Text
- West Lafayette, Ind. : Ichor Business Books, c2005.
- 2005
- 1 Item
Item details Format Call Number Item Location Text JBF 05-396 Offsite Global call centers : achieving outstanding customer service across cultures & time zones / Erik Granered.
- Text
- Boston : Nicholas Brealey International, 2005.
- 2005
- 1 Item
Available Online
http://www.loc.gov/catdir/toc/ecip052/2004024909.htmlItem details Format Call Number Item Location Text JBE 05-1232 Offsite Modelo de gestión pública para mejorar el desempeño gubernamental : la experiencia de un Centro de Atención Telefónica / Apolinar Mena Vargas.
- Text
- Toluca, México : Instituto de Administración Pública del Estado de México, 2004.
- 2004
- 1 Item
Item details Format Call Number Item Location Text JFE 06-13929 Offsite Developments in the call centre industry : analysis, changes and challenges / edited by John Burgess and Julia Connell.
- Text
- London ; New York : Routledge, 2006.
- 2006
- 1 Item
Available Online
http://www.loc.gov/catdir/toc/ecip064/2005031243.htmlItem details Format Call Number Item Location Text JBE 06-1363 Offsite Quién habla? : lucha contra la esclavitud del alma en los call centers.
- Text
- Ciudad de Buenos Aires : Tinta Limón, c2006.
- 2006
- 1 Item
Item details Format Call Number Item Location Text ReCAP 08-900 Offsite Alladeen : clippings.
- Text
- 1 Item
Item details Format Call Number Item Location Text *T-CLP (Alladeen) Performing Arts Research Collections - Theatre Available - Can be used on site. Please visit New York Public Library - Performing Arts Research Collections to submit a request in person.
Call centers under the Fair Labor Standards Act (FLSA).
- Text
- Washington, DC : U.S. Dept. of Labor, Employment Standards Administration, Wage and Hour Division, 2008.
- 2008
- 1 Resource
Available Online
https://purl.fdlp.gov/GPO/LPS101391The real-time contact center : strategies, tactics, and technologies for building a profitable service and sales operation / Donna Fluss.
- Text
- New York : AMACOM Books, 2005.
- 2005
- 1 Item
Item details Format Call Number Item Location Text JBE 10-1086 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Designing the best call centre for your business : a complete guide for location, services, staffing, and outsourcing / by Brendan Read.
- Text
- New York : CMP Books : Distributed to the Book trade in the U.S. and Canada by Publishers Group West, c2000.
- 2000
- 1 Item
Item details Format Call Number Item Location Text JBE 10-1083 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Navigating the customer contact center in the 21st century : a technology and management guide / by William Durr.
- Text
- Cleveland, OH : Advanstar Communications, c2001.
- 2001
- 1 Item
Item details Format Call Number Item Location Text JBD 10-500 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Convergys Corporation.
- Text
- Washington, DC : U.S. Govt. Accountability Office, [2009]
- 2009
- 1 Resource
Available Online
https://purl.fdlp.gov/GPO/LPS110563Smart Innovative Solutions.
- Text
- Washington, DC : U.S. Govt. Accountability Office, [2008]
- 2008
- 1 Resource
Available Online
https://purl.fdlp.gov/GPO/LPS111839Smart Innovative Solutions [electronic resource].
- Text
- Washington, DC : U.S. Govt. Accountability Office, [2008]
- 2008
- 1 Resource
Available Online
http://purl.access.gpo.gov/GPO/LPS111839"W czym mogę pomóc?" : zachowania komunikacyjnojęzykowe konsultantów i klientów call center / pod redakcją naukową Krzysztofa Kaszewskiego i Grzegorza Ptaszka.
- Text
- Warszawa : Wydawnictwo Naukowe "Semper", 2009.
- 2009
- 1 Item
Item details Format Call Number Item Location Text ReCAP 10-7142 Offsite Call center operations : profiting from teleservices / Charles E. Day.
- Text
- New York : McGraw-Hill, c2000.
- 2000
- 1 Item
Available Online
http://catdir.loc.gov/catdir/toc/mh021/00036068.htmlItem details Format Call Number Item Location Text JBE 12-331 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
La llamada-- : el trabajo y los trabajadores de call centers en Córdoba / Susana Roitman, Pedro Lisdero, Leonardo Marengo (compiladores).
- Text
- Córdoba : Jorge Sarmiento Editor-Universitas, c2010.
- 2010
- 1 Item
Item details Format Call Number Item Location Text ReCAP 12-29426 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Working the night shift : women in India's call center industry / Reena Patel.
- Text
- Stanford, Calif. : Stanford University Press, c2010.
- 2010
- 1 Item
Item details Format Call Number Item Location Text JFE 12-5522 Schwarzman Building - Main Reading Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Customer.
- Text
- Norwalk, CT : Technology Marketing Corp.
- 2012-present
- 2 Items
Item details Format Call Number Item Location Text JBM 13-51 v. 31-32 (Sept. 2012-June 2014) Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Item details Format Call Number Item Location Text JBM 13-51 v. 33, no. 3-4, 6- v. 34, no. 6 (Apr-May, July 2015-Aug. 2016) Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Call center : contract management needs improvement to reduce the risk of overbilling / U.S. Environmental Protection Agency, Office of the Inspector General.
- Text
- [Washington, D.C.] : U.S. Environmental Protection Agency, Office of Inspector General, 2014.
- 2014
- 1 Resource
Available Online
https://purl.fdlp.gov/GPO/gpo55258Answer the call [electronic resource] : virtual migration in Indian call centers / Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez.
- Text
- Minneapolis : University of Minnesota Press, [2013]
- 2013
- 2 Resources
Available Online
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Statewide child support automated telephone systems.
- Text
- [Washington, D.C.] : Department of Health and Human Services, Office of Inspector General, 2002.
- 2002
- 1 Resource
Available Online
https://purl.fdlp.gov/GPO/gpo67815Medicare beneficiary telephone customer service.
- Text
- [Washington, D.C.] : Department of Health and Human Services, Office of Inspector General, 2005.
- 2005
- 1 Resource
Available Online
https://purl.fdlp.gov/GPO/gpo74238Merci d'avoir patienté! : EDF, de l'électricité dans l'air / Frédéric Mazé.
- Text
- Paris : Fauves éditions, [2016]
- 2016
- 1 Item
Item details Format Call Number Item Location Text ReCAP 17-61042 Offsite Disintegrating democracy at work [electronic resource] : labor unions and the future of good jobs in the service economy / Virginia Doellgast.
- Text
- Ithaca : ILR Press, 2012.
- 2012
- 2 Resources
Available Online
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Trabajo y acción colectiva en la maquila informacional de los call centers / Inés Montarcé.
- Text
- Ciudad de México, D.F., México : Ediciones del Lirio : Universidad Autónoma Metropolitana, Unidad Iztapalapa, Consejo Editorial de Ciencias Socialies y Humanidades, julio de 2015.
- 2015
- 1 Item
Item details Format Call Number Item Location Text ReCAP 18-1846 Offsite Language put to work : the making of the global call centre workforce / Enda Brophy.
- Text
- London, United Kingdom : Palgrave Macmillan, [2017]
- 2017
- 1 Item
Item details Format Call Number Item Location Text JBD 17-437 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Call center solutions [electronic resource].
- Text
- Norwalk, CT : Technology Marketing Corp., ©1998-©1999.
- 1998-1999
- 2 Resources
Available Online
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Call centers in Asia-Pacific [electronic resource] / Datamonitor.
- Text
- New York, NY : Datamonitor, 2003-
- 2003-present
- 2 Resources
Available Online
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Call centers in Belgium [electronic resource] / Datamonitor.
- Text
- New York, NY : Datamonitor
- unknown-present
- 2 Resources
Available Online
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Call centers in Canada [electronic resource] / Datamonitor.
- Text
- New York, NY : Datamonitor, 2003-
- 2003-present
- 2 Resources
Available Online
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Call centers in China [electronic resource] / Datamonitor.
- Text
- New York, NY : Datamonitor, 2003-
- 2003-present
- 2 Resources
Available Online
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Call centers in Europe [electronic resource] / Datamonitor.
- Text
- New York, NY : Datamonitor, 2003-
- 2003-present
- 2 Resources
Available Online
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Call centers in France [electronic resource] / Datamonitor.
- Text
- New York, NY : Datamonitor, 2003-
- 2003-present
- 2 Resources
Available Online
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Call centers in Germany [electronic resource] / Datamonitor.
- Text
- New York, NY : Datamonitor, 2003-
- unknown-present
- 2 Resources
Available Online
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Call centers in Italy [electronic resource] / Datamonitor.
- Text
- New York, NY : Datamonitor, 2003-
- 2003-present
- 2 Resources
Available Online
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