Research Catalog
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Displaying 1-50 of 100 results
What customers like about you : adding emotional value for service excellence and competitive advantage / David Freemantle.
- Text
- London ; Santa Rosa, CA : Nicholas Brealey Publishing, 1998.
- 1998
- 1 Item
Item details Format Call Number Item Location Text JBE 99-394 Offsite Selling to major accounts : tools, techniques, and practical solutions for the sales manager / Terry R. Bacon.
- Text
- New York : AMACOM, c1999.
- 1999
- 1 Item
Item details Format Call Number Item Location Text JBF 99-864 Offsite E-service : 24 ways to keep your customers--when the competition is just a click away / Ron Zemke, Tom Connellan.
- Text
- New York : American Management Association, c2001.
- 2001
- 1 Item
Item details Format Call Number Item Location Text JBE 13-1345 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson.
- Text
- San Francisco : Jossey-Bass, c2000.
- 2000
- 1 Item
Item details Format Call Number Item Location Text JBE 00-3168 Offsite The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships / Bryan P. Bergeron.
- Text
- New York : McGraw-Hill, 2000.
- 2000
- 1 Item
Item details Format Call Number Item Location Text JBE 01-230 Offsite e-Loyalty : how to keep customers coming back to your website / Ellen Reid Smith.
- Text
- New York : HarperBusiness, c2000.
- 2000
- 1 Item
Item details Format Call Number Item Location Text JBE 01-428 Offsite Customer winback : how to recapture lost customers and keep them loyal / Jill Griffin, Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers.
- Text
- San Francisco : Jossey-Bass Publishers, c2001.
- 2001
- 1 Item
Item details Format Call Number Item Location Text JBE 01-695 Offsite Seven power strategies for building customer loyalty / Paul R. Timm.
- Text
- New York : AMACOM, c2001.
- 2001
- 1 Item
Item details Format Call Number Item Location Text JBE 01-948 Offsite Customer equity : building and managing relationships as valuable assets / Robert C. Blattberg, Gary Getz, Jacquelyn S. Thomas.
- Text
- Boston : Harvard Business School Press, c2001.
- 2001
- 1 Item
Item details Format Call Number Item Location Text JBE 01-1594 Offsite Customers that count : how to build living relationships with your most valuable customers / Tony Cram.
- Text
- Harlow ; New York, N.Y. : Financial Times Prentice Hall, 2001.
- 2001
- 1 Item
Item details Format Call Number Item Location Text JBE 01-1747 Offsite Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld.
- Text
- Boston : Harvard Business School Press, c2001.
- 2001
- 1 Item
Item details Format Call Number Item Location Text JBE 01-2029 Offsite The life belt : the definitive guide to managing customer retention / John A. Murphy.
- Text
- Chichester : Wiley, 2001.
- 2001
- 1 Item
Item details Format Call Number Item Location Text JBE 01-2078 Offsite Customer share marketing : how the world's great marketers unlock profits from customer loyalty / Tom Osenton.
- Text
- Upper Saddle River, N.J. : Financial Times Prentice Hall, c2002.
- 2002
- 1 Item
Item details Format Call Number Item Location Text JBE 02-623 Offsite Planting flowers, pulling weeds : identifying your most profitable customers to ensure a lifetime of growth / Janet Rubio, Patrick Laughlin.
- Text
- New York : John Wiley & Sons, c2002.
- 2002
- 1 Item
Item details Format Call Number Item Location Text JBE 02-616 Offsite Crafting customer value : the art and science / Peter Duchessi.
- Text
- West Lafayette, Ind. : Purdue University Press, c2002.
- 2002
- 1 Item
Item details Format Call Number Item Location Text JBE 02-1793 Offsite Managing the customer experience : turning customers into advocates / Shaun Smith and Joe Wheeler.
- Text
- London ; New York : Financial Times Prentice Hall, 2002.
- 2002
- 1 Item
Item details Format Call Number Item Location Text JBE 02-2832 Offsite Jackpot : Harrah's winning secrets for customer loyalty / Robert L. Shook.
- Text
- Hoboken, N.J. : J. Wiley & Sons, c2003.
- 2003
- 1 Item
Item details Format Call Number Item Location Text JFE 03-2814 Schwarzman Building - Main Reading Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Making rain : the secrets of building lifelong client loyalty / Andrew Sobel.
- Text
- Hoboken, N.J. : Wiley, c2003.
- 2003
- 1 Item
Item details Format Call Number Item Location Text JBE 03-636 Offsite Return on customer : creating maximum value from your scarcest resource / Don Peppers and Martha Rogers.
- Text
- New York : Currency/Doubleday, 2005.
- 2005
- 1 Item
Item details Format Call Number Item Location Text JBE 05-1315 Offsite Researching customer satisfaction & loyalty : how to find out what people really think / Paul Szwarc.
- Text
- London ; Sterling, VA : Kogan Page, 2005.
- 2005
- 1 Item
Item details Format Call Number Item Location Text JBE 05-1435 Offsite One customer, divisible : linking customer insight to loyalty and advocacy behavior / Michael W. Lowenstein.
- Text
- Mason, Ohio : Texere/Thomson, c2005.
- 2005
- 1 Item
Available Online
http://www.loc.gov/catdir/toc/ecip0512/2005012411.htmlItem details Format Call Number Item Location Text JBE 06-309 Offsite The ultimate question : driving good profits and true growth / Fred Reichheld.
- Text
- Boston, Mass. : Harvard Business School Press, c2006.
- 2006
- 1 Item
Available Online
http://www.loc.gov/catdir/toc/ecip0518/2005025733.htmlItem details Format Call Number Item Location Text JBE 06-815 Offsite Customers for keeps : 8 powerful strategies to turn customers into friends and keep them forever / Lois K. Geller.
- Text
- Avon, Mass. : Adams Media, c2002.
- 2002
- 1 Item
Item details Format Call Number Item Location Text JBC 11-12 Offsite Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes.
- Text
- Milwaukee, Wis. : ASQ Quality Press, 2009.
- 2009
- 1 Item
Item details Format Call Number Item Location Text JBE 09-1726 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Superior customer satisfaction and loyalty : engaging customers to drive performance / Sheldon D. Goldstein.
- Text
- Milwaukee, Wis. : ASQ Quality Press, 2009.
- 2009
- 1 Item
Item details Format Call Number Item Location Text JBE 09-1773 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Managing customer value : one stage at a time / Dilip Soman, Sara N-Marandi.
- Text
- Singapore ; Hackensack, NJ : World Scientific Pub., c2010.
- 2010
- 1 Item
Item details Format Call Number Item Location Text JBE 10-623 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Answering the ultimate question : how Net Promoter can transform your business / Laura L. Brooks, Richard Owen.
- Text
- San Francisco, CA : Jossey-Bass, c2009.
- 2009
- 1 Item
Available Online
http://catdir.loc.gov/catdir/toc/ecip0825/2008032858.htmlItem details Format Call Number Item Location Text JBE 17-656 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
The hidden wealth of customers : realizing the untapped value of your most important asset / Bill Lee.
- Text
- Boston, Mass. : Harvard Business Review Press, c2012.
- 2012
- 1 Item
Item details Format Call Number Item Location Text JBE 17-1444 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
The Tasti D-Lite way : social media marketing lessons for building loyalty and a brand customers crave / James Amos and B.J. Emerson.
- Text
- New York : McGraw-Hill, c2013.
- 2013
- 1 Item
Item details Format Call Number Item Location Text JBE 13-584 Schwarzman Building - Main Reading Room 315 Not available - Please for assistance.Brand advocates : turning enthusiastic customers into a powerful marketing force / Rob Fuggetta.
- Text
- Hoboken, N.J. : Wiley, c2012.
- 2012
- 1 Item
Item details Format Call Number Item Location Text JBE 13-935 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Brand hate : navigating consumer negativity in the digital world / S. Umit Kucuk.
- Text
- [New York] : Palgrave Macmillan, [2016]
- 2016-2016
- 1 Item
Item details Format Call Number Item Location Text JBD 16-482 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Brand hate : navigating consumer negativity in the digital world / S. Umit Kucuk.
- Text
- Cham, Switzerland : Palgrave Macmillan, [2019]
- 2019
- 1 Item
Item details Format Call Number Item Location Text JFD 19-1039 Schwarzman Building - Main Reading Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
The effortless experience : conquering the new battleground for customer loyalty / Matthew Dixon, Nick Toman, and Rick DeLisi.
- Text
- New York : Portfolio/Penguin, [2013]
- 2013
- 1 Item
Item details Format Call Number Item Location Text JFE 19-602 Schwarzman Building - Main Reading Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Secret service : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.
- Text
- New York : AMACOM, ©2003.
- 2003
- 1 Item
Item details Format Call Number Item Location Text JFE 19-3160 Schwarzman Building - Main Reading Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Loyalty management : from loyalty programs to omnichannel customer experiences / Cristina Ziliani and Marco Ieva.
- Text
- Abingdon, Oxon ; New York, NY : Routledge, 2020.
- 2020-2020
- 1 Item
Item details Format Call Number Item Location Text JFE 20-2835 Schwarzman Building - Main Reading Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Indispensable : how to become the company that your customers can't live without / Joe Calloway.
- Text
- Hoboken, N.J. : J. Wiley, c2005.
- 2005
- 1 Item
Item details Format Call Number Item Location Text JBE 10-1437 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
The ultimate question : driving good profits and true growth / Fred Reichheld.
- Text
- Boston, Mass. : Harvard Business School Press, c2006.
- 2006
- 1 Item
Item details Format Call Number Item Location Text JBE 16-471 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
"I love you more than my dog" : five decisions that drive extreme customer loyalty in good times and bad / Jeanne Bliss.
- Text
- New York : Portfolio, 2009.
- 2009
- 1 Item
Item details Format Call Number Item Location Text JBD 09-827 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Monster loyalty : how Lady Gaga turns followers into fanatics / Jackie Huba.
- Text
- New York : Portfolio/Penguin, [2013]
- 2013
- 1 Item
Item details Format Call Number Item Location Text JND 14-11 Performing Arts Research Collections - Music Available - Can be used on site. Please visit New York Public Library - Performing Arts Research Collections to submit a request in person.
The wallet allocation rule : winning the battle for share / Timothy Keiningham, Lerzan Aksoy, Luke Williams with Alexander Buoye.
- Text
- Hoboken, New Jersey : Wiley, [2015]
- 2015
- 1 Item
Item details Format Call Number Item Location Text JBE 17-665 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
The customer loyalty loop : the science behind creating great experiences and lasting impressions / by Noah Fleming.
- Text
- Wayne, NJ : Career Press, [2017]
- 2017-2017
- 1 Item
Item details Format Call Number Item Location Text JBD 18-170 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Can your customer service do this? : create an anticipatory customer experience that builds loyalty forever / Micah Solomon.
- Text
- New York : McGraw-Hill Education, [2023]
- 2023-2024
- 1 Resource
Available Online
https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=3670780Product harm crises : main characteristics, consequences, managing and preventing strategies : Asian consumers' moral reputational perspective / Ganganee Chandima Samaraweera.
- Text
- Colombo, Sri Lanka : S. Godage & Brothers (Pvt) Ltd., 2016.
- 2016
- 1 Item
Item details Format Call Number Item Location Text HF5415.15 .S24 2016 Off-site Saji ank'o samnida : na man ŭi laip'ŭ sŭt'ail ŭl wansŏng hanŭn kudok kyŏngje sobi saenghwal / Chŏng Hŭi-sŏn chiŭm.
- Text
- Sŏul-si : Mirae ŭi Ch'ang, 2021.
- 2021
- 1 Item
Item details Format Call Number Item Location Text HF5417.6 .C46 2021 Off-site Competing on value : bridging the gap between brand and customer value / Stan Maklan and Simon Knox.
- Text
- London ; Washington, DC : Financial Times Pitman Pub., 1998.
- 1998
- 1 Item
Item details Format Call Number Item Location Text HD69.B7 K66 1998g Off-site The customer loyalty pyramid / Michael W. Lowenstein.
- Text
- Westport, Conn : Quorum, 1997.
- 1997
- 1 Item
Item details Format Call Number Item Location Text HF5415.335 .L69 1997 Off-site Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson.
- Text
- San Francisco : Jossey-Bass, [2000], ©2000.
- 2000-2000
- 1 Item
Item details Format Call Number Item Location Text HF5415.335 .J64 2000 Off-site The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships / Bryan P. Bergeron.
- Text
- New York : McGraw-Hill, 2000.
- 2000
- 1 Item
Item details Format Call Number Item Location Text HF5415.525 .B47 2000 Off-site Seven power strategies for building customer loyalty / Paul R. Timm.
- Text
- New York : AMACOM, [2001], ©2001.
- 2001-2001
- 1 Item
Item details Format Call Number Item Location Text HF5415.5 .T515 2001 Off-site Capturing customers' hearts : leave the competition to chase their pockets / Brian Clegg.
- Text
- Harlow : Financial Times Prentice Hall, 2000.
- 2000
- 1 Item
Item details Format Call Number Item Location Text HF5415.5 .C56 2000g Off-site
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